Missed appointments and late cancellations represent a cost to the practice, to you and to other patients who could have been seen in the time set aside for you. Failure to provide us with 48 hours advance notice or failure to attend for a scheduled appointment will result in a cancellation or no-show fee.
Email or text reminders are sent out 7 days and 3 days before any appointments, but please take responsibility for remembering your upcoming appointments.
It is understandable that sometimes cancellations cannot be helped due to illness or emergency and discretion may be used if there is a good reason for the appointment being missed. If an appointment is cancelled within the same treatment session you are due to be seen, it will be deemed as a fail to attend. The practice cannot be responsible for individual travel arrangements and appointments missed due to transport problems or running late due to traffic will still incur a fee. If you are sick and cannot attend on the day of your appointment, please call as soon as possible in the morning or email us to avoid a fee for a late cancellation. We also reserve the right to refuse further treatment to patients who fail to attend two consecutive appointments or any three of five consecutive appointments. The patient may not be seen for a further appointment until any outstanding fees have been paid.